High-end DJ hardware manufacturer Rane DJ has taken the unprecedented decision to recall all of its new Twelve motorised turntable controllers, following the discovery of an obscure but universal glitch in the firmware that can cause the platter to behave erratically under extreme performance circumstances.
“We have identified a bug which can cause the Rane Twelve platter to change direction and speed when a DJ applies a quick pull-back, while simultaneously tapping the Start/Stop button.” the company reported on its website. It continued:
“Although most users will never experience it … we are however recommending this complimentary motor firmware update which requires a return of the unit to an authorised Rane Service Center.”
Rane stresses that this is simply a firmware update, but that it needs to be applied to the motor with specialist equipment, hence the need for a recall.
Watch this news story on YouTube
The company emphasises that returned turntables will be fixed by its technicians and shipped back in one working day. All costs of return will be covered by Rane, so DJs will not be out of pocket in returning their units for the fix.
Isn’t this kind of a big deal?
While we can’t think of any other examples in recent history of a DJ hardware company having to recall a product like this, it does seem that it is indeed a simple fix, albeit one that annoying has to be done onsite rather than with the more usual USB-type firmware upgrade. Moreover, Rane appears to be dealing with the issue quickly, transparently and honourably.
So while it is kind of a big deal, and clearly a logistical and financial headache for Rane DJ, hopefully the company can get past this teething issue with a product that has fundamentally been well received by the scratch community, the Twelve’s primary intended audience.
- DJs unsure about what to do next can contact Rane DJ support at +1 (401) 659-8192 or online here.
Are you affected by this recall? What has your experience of the Twelves been? Let us know your thoughts below.
Phil Morse
